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Expat In Bacolod

Stephen Bentley - Writer

Tag: customer service

Customer Service Lip Service

Yes I love Bacolod and the Philippines but nowhere is perfect! Customer Service Lip Service came to mind and the title inspired by a sign outside of the CENECO building here in Bacolod. It read ‘Customer Service 24/7.’ CENECO is the Central Negros Electric Cooperative and provides power to the homes and businesses of the region. I challenge it on its claims about customer service because I experienced the fact it either sucks or is non-existent. First, you need to understand what happened. I rent a 2-story town house and was just about to shower last Monday morning when the electricity failed. I thought another brownout, but I was wrong. We had been disconnected. I pay the bills but no one had bothered to tell… Read More

Philippines Customer Service – SKYserves – Oxymoron of Oxymora?

Customer Service in the Philippines SKYserves is the customer service department of the Philippines SKYcable digital TV company. Customer Service in the Philippines operates on a different level to that typically encountered in America or Europe. It takes some getting used to, ┬ábut then again … I subscribe to one of SKYcable’s digital TV packages here where I live in Bacolod. When I first subscribed back in June of 2015 I was attracted by the Philippines wide advertising that promoted the fact that SKYcable held the franchise for Bein Sports. Bein Sports in turn hold the broadcast rights for Barclays Premier League football (the EPL). Disappointingly, after I had signed up, I learned that the Bein Sports channels were only available in Manila. I was… Read More

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